Fuente de Vida is not responsible for shortages or damages to orders that were sent with free shipping. Free shipping via USPS Media Mail is not insured, and for that reason Fuente de Vida cannot accept any claims for shortages or damages to your order. If your product has a printing or manufacturing defect, we can accept returns.

Fuente de Vida wants all our customers to be happy with the merchandise they have purchased from us. If you wish to return or receive credit for any defective or missing item, please contact a Fuente de Vida customer service representative and they will be happy to take care of you!

Returns

Customers who wish to return merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of receipt, excluding Sunday School. All returned products must be unused and in the original manufacturer's packaging. The customer is solely responsible for the shipping cost of the returned product to Fuente de Vida. Please contact a Fuente de Vida representative to obtain a Return Merchandise Authorization (RMA). Unauthorized returns will not be accepted. Fuente de Vida reserves the right to charge a 20% restocking fee.

Shortages, Damages, Defective Goods

The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damage or discrepancies such as crushed, opened, loose, or missing items must be reported to a Fuente de Vida representative within 3 business days of receipt of the merchandise.

Please inspect the shipment closely as the packing slip indicates which items are shipped in which carton.

Out of Stock and Backorders

Fuente de Vida prides itself on maintaining sufficient quantities of most all items in our catalog. However, due to unpredictable order patterns, we may run out of some items from time to time.

Order Changes

If you have submitted your order and wish to add, remove, or substitute items, you may do so by contacting Fuente de Vida. If you wish to change your current order, you may need to place an additional order depending on the current status of your order. Any changes to an existing order may delay processing and shipping.

If you have placed an online order in the last 30 days, you can use the link below to create your own return. After 30 days, returns are no longer accepted.